Help & Support

We read every message. Most replies go out within two business days.

Frequently asked

How do I reset my password?

On the sign-in screen, tap Forgot password?, enter your email, and we'll send a reset link. Open that link on the same phone that has Chili'd installed — it opens the app directly on the reset screen.

How do I delete my account?

Open Profile → ⚙ Settings → Delete account. This permanently removes your profile, your check-ins, and your photos. It cannot be undone.

Why does the app need my location?

Only to show chili spots near you and compute distances. You can decline, and the app still works — you just won't see distances or a map centered on you. Your location is never shown to other users. Change it any time in Settings → Privacy → Location Services.

My photo isn't uploading

Check that Chili'd has photo permission in your device Settings, and that you're on a stable connection. If it keeps failing, email us with your phone model and iOS version.

How do I report a review or user?

Email hello@chilid.app with a link or screenshot. We review reports and remove content that breaks our Terms of Service.

How is a bowl scored?

Every check-in carries a heat rating and a star rating. A bowl's score is the aggregate of all community ratings, so it shifts as more people weigh in.

Still stuck?

Email hello@chilid.app and tell us what happened, what you expected, and your device model. That's usually enough for us to reproduce it.